The NHS Patient Survey Programme

The NHS Plan requires each NHS Trust in England to obtain feedback from patients about their experiences of care.

The NHS Patient Survey Programme covers Acute Trusts, Primary Care Trusts, Mental Health, Ambulance Trusts and others. In addition, other surveys have focused on the National Service Frameworks for diabetes, coronary heart disease, stroke and cancer.

Listening to patients’ views is recognised as essential to delivering the commitments given in The NHS Plan to provide a patient-centred health service. The survey results are used in the annual performance indicators published by the Care Quality Commission.

This website gives details of the Coordination Centre work for the Mental Health and Long term Conditions Survey Programmes, both of which are run by researchers from the National Centre for Social Research (NatCen). Both the Acute and Primary Care Survey programmes are run by researchers from the Picker Institute. There is also an NHS Staff Survey, based at Aston University Business School.

Full details on the performance indicators and more information on the survey programme can be found on the Care Quality Commission website.

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